Obscene or harassing phone calls can be one of the most stressful and frightening invasions of privacy a person experiences. And unwanted phone calls, while a minor problem when compared with threatening calls, can still be a major inconvenience.
When someone calls and uses obscene or threatening language, or even heavy breathing or silence to intimidate you, you are receiving a harassing call. It is against the law.
For harassing calls, serious threats, if life or property are threatened, or if calls are obscene, you should call 911 and file a report with the SWRPD. Provide as much information as you can. Indicate the gender of the caller and describe the caller's voice. Note the time and date of the call(s). What did the caller say? How old did he/she sound? Did the caller seem intoxicated? Did he/she have an accent or speech impediment? Was there any background noise? Was a phone number/name displayed on the Caller ID device?
If the calls are frequent or particularly threatening, the phone company can set up a "Trap" on your phone line. The Trap allows the phone company to determine the telephone number from which the harassing calls originate. You must keep a log noting the time and date the harassing calls are received. Traps are usually set up for no more than two weeks. The phone company does not charge a fee for Traps.
A phone company service called Call Trace may also be able to help track down harassing calls. Immediately after receiving a harassing call, you enter the code *57 on your phone and the call is automatically traced (1157 on rotary phones). Call Trace is easier than using a Trap since the customer does not have to keep a phone log. But Call Trace technology works only within the local service area.
Call Trace must be set up in advance by the individual receiving harassing calls, and it requires a fee for use. However, in situations where the phone company would ordinarily use a Trap, you might not be charged if the phone company suggests that Call Trace be used as an alternative. Be sure to ask.
The information collected from Call Trace or from a Trap is turned over to the SWRPD. SWRPD can attempt to stop the harassing calls by either warning or arresting the harasser. With both Call Trace and a Trap, your phone conversations are not listened to or recorded by the phone company.
If the caller uses a phone booth or multiple phone lines, the phone company and SWRPD may never get enough identification to take further action. In cases like these, changing your phone number might help. Also, you might want to get an unlisted or unpublished number. In addition, the tips listed below for discouraging other types of unwanted calls may be of help.
Do not disclose personal information when called by someone you do not know. They might be checking out the residence for possible robbery or other crime. If the caller asks what number they have called, do not give it. Instead, ask them to tell you what number they dialed.
To prevent being targeted for obscene calls and heavy breathing, women should only list their first initial and last name in the phone directory. Having an unlisted number is another option.
Children should be instructed to never reveal information to unknown callers. Instead, they should be taught to record the caller's name and phone number along with date and time.
Do not include your telephone number on the outgoing message of your voice mail service if you wish to keep your number private. By omitting your phone number from your message, you prevent random dialers and people with Call Return (explained below) from capturing this information.
Most local phone companies offer a relatively new service called Privacy Manager. It works with Caller ID to identify incoming calls that have no telephone numbers. Calls identified as "anonymous," unavailable," out of area" or "private" must identify themselves in order to complete the call. Before your phone rings, a recorded message instructs the caller to unblock the call, enter a code number (like the inbound call blocking devices mentioned above), or record their name. When your phone rings, you can choose to accept or reject the call, send it to voice mail, or send a special message to telemarketers instructing them to put you on their "do not call" list. Contact your phone company to see if this option is available.
Cell Phones
With cell phones fast becoming the primary way of communicating, harassing phone calls can be especially distressing and disruptive. You should be aware of the steps you need to take if you receive harassing calls or text messages.
First, you should file a report with the SWRPD. It is important that you file the report as a first step because most cell phone carriers will not reveal customer information, including a harasser's identity, without police investigation.
Unlike traditional "land-line" phones, you are not able to block incoming callers to your cell phone. However, you should record the date, time, and description of each call, and save any messages you receive. This information is essential evidence in helping the police and the cell phone carrier investigate the harassment. It is a good idea to play the any messages into a tape recorder.
Most carriers explicitly prohibit harassing SMS (short message service) messages, or as they are more commonly known, text messages, in their terms of use. However, filing a police report is still an important step. Since text messages can be sent from a computer without sending a call-back number, it may be difficult to pinpoint who is sending the message.
In addition to filing the police report, it is important to document the harassment. If you think the messages will be deleted before the investigation is complete, you may want to photograph the text messages.
Parents should be aware of the increase in electronic bullying through text messages. One option is to contact the carrier and ask that the text message function be disabled. Disabling this feature will block all messages though (it is not usually possible to block a single phone number). As cell phones are often an integral part of a child's social life, you may not want to completely take away this option.
Experts suggest that turning off the text messaging function for a few days may be enough to discourage the harasser. Policies on blocking text messages vary by individual carrier, and your carrier may offer other options.
Often people use shorthand for text messages. If you are unsure of what the shorthand means, you can use the translator found at
www.teenangels.org .